Privacy Policy

Last Updated: 17.06.2026

Introduction

Welcome to ProFind.

ProFind is a marketplace that connects customers with local service providers across Sweden. Through our website and mobile applications, users can search for services, request quotes, compare providers, make bookings, communicate with service providers, process payments, and leave reviews.

This Privacy Policy explains how ProFind collects, uses, stores, shares, and protects personal data when you use our platform.

By accessing or using ProFind, you acknowledge that your personal data may be processed as described in this Privacy Policy.

1. Data Controller

ProFind is operated by:

VV-srvcs AB

Gyrogatan 3, 1104

Örebro, Sweden

Email: info@profind.se

If you have questions regarding this Privacy Policy or how we process your personal data, please contact us at the email address above.

2. Personal Data We Collect

We may collect personal data directly from users, automatically through the platform, or through trusted third-party service providers.

Information You Provide

Depending on how you use ProFind, we may collect:

• Full name
• Email address
• Phone number
• Service address
• Billing information
• Profile information
• Booking details
• Messages sent through the platform
• Reviews and ratings
• Uploaded photos and documents
• Customer support requests

Provider Information

If you register as a service provider, we may additionally collect:

• Company name
• Organisation number
• Business address
• Service categories
• Areas of operation
• Professional profile information
• Service portfolio images
• Payment and payout information
• Verification documents

Automatically Collected Information

When using our website or mobile applications, we may collect:

• IP address
• Device information
• Browser type
• Operating system
• Usage activity
• Login activity
• Location information (where permitted)
• Cookies and similar technologies
• Analytics data

3. How We Use Personal Data

We use personal data to operate and improve the ProFind marketplace.

This includes:

• Creating and managing accounts
• Processing bookings and service requests
• Connecting customers with service providers
• Facilitating communication between users
• Processing payments and payouts
• Performing identity verification and business verification
• Conducting AML, KYC, and KYB checks
• Preventing fraud and abuse
• Providing customer support
• Sending notifications and service updates
• Displaying reviews and ratings
• Improving platform performance
• Measuring marketplace activity
• Conducting analytics and research
• Sending marketing communications where permitted
• Complying with legal obligations

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Contractual Necessity

When processing is necessary to provide ProFind services.

Legal Obligations

Where we must comply with legal, regulatory, accounting, tax, or payment-related requirements.

Legitimate Interests

To improve platform safety, prevent fraud, develop our services, and protect our users.

Consent

Where consent is required by law, including certain marketing communications and optional cookies.

You may withdraw your consent at any time.

5. Payments and Financial Processing

ProFind may use trusted payment providers such as Stripe to process payments between customers and service providers.

Payment-related information may be processed by these providers, including:

• Payment card details
• Billing information
• Transaction information
• Payout information
• Fraud prevention information

ProFind does not store complete payment card details on its own servers.

Payment providers process data according to their own privacy policies and applicable regulations.

6. Provider Verification, AML, KYC and KYB

To maintain a safe and trustworthy marketplace, ProFind may require service providers to complete identity verification, business verification, and compliance checks.

We may work with trusted verification providers including iDenfy and Stripe to perform:

• Know Your Customer (KYC) verification
• Know Your Business (KYB) verification
• Anti-Money Laundering (AML) screening
• Identity verification
• Business verification
• Fraud prevention checks
• Payment account verification

Verification may require submission of:

• Government-issued identification documents
• Selfie verification
• Business registration documents
• Ownership information
• Address verification documents
• Payment and payout details

These checks help us:

• Verify provider identities
• Confirm legitimate business activity
• Prevent fraud and misuse
• Protect customers and providers
• Maintain marketplace safety
• Comply with legal and regulatory requirements

Verification providers process personal data according to their own privacy policies and applicable laws.

ProFind does not use biometric verification information for profiling or marketing purposes.

7. Communication Between Users

Customers and service providers may communicate through the ProFind platform.

Messages and communication data may be processed and stored to:

• Facilitate services
• Provide support
• Investigate disputes
• Improve safety
• Prevent fraud and misuse

Users should avoid sharing unnecessary sensitive information through platform communications.

8. Reviews and Ratings

Customers may leave reviews and ratings after completed services.

Reviews may be publicly displayed on provider profiles and throughout the platform.

ProFind reserves the right to moderate, remove, or restrict reviews that:

• Violate laws
• Contain inappropriate content
• Include false information
• Breach platform policies

9. Cookies and Analytics

ProFind uses cookies and similar technologies to:

• Operate the website and apps
• Remember preferences
• Improve user experience
• Analyze website performance
• Measure marketing effectiveness
• Understand platform usage

Where required, we will request consent before placing non-essential cookies.

Additional information can be found in our Cookie Policy.

10. Marketing Communications

We may send information regarding:

• Platform updates
• New features
• Promotional campaigns
• Service recommendations
• Provider opportunities

Users may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

Service-related notifications may still be sent when necessary.

11. Sharing Personal Data

We may share personal data with:

• Customers and service providers when necessary to complete bookings
• Payment processors such as Stripe
• Identity verification providers such as iDenfy
• AML, KYC and KYB compliance providers
• Cloud hosting providers
• Analytics providers
• Customer support providers
• Communication service providers
• Professional advisors
• Government authorities where legally required

We only share personal data when necessary and subject to appropriate safeguards.

12. International Transfers

Some service providers may process data outside Sweden or the European Economic Area.

Where international transfers occur, appropriate safeguards will be implemented in accordance with applicable data protection laws.

13. Data Retention

We retain personal data only for as long as necessary to:

• Operate the platform
• Fulfill contractual obligations
• Comply with legal requirements
• Prevent fraud
• Resolve disputes
• Maintain business records

When data is no longer required, it will be deleted, anonymized, or securely restricted.

14. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

Requests can be submitted to:

info@profind.se

We may need to verify your identity before responding.

15. Account Deletion

Users may request account deletion by contacting:

info@profind.se

Certain information may be retained where required by law, payment regulations, fraud prevention requirements, or legitimate business interests.

16. Security

ProFind uses technical and organizational security measures designed to protect personal data from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Secure data storage
• Encryption technologies
• Access controls
• Monitoring systems
• Fraud prevention tools
• Identity verification systems

While we take reasonable precautions, no internet-based service can guarantee absolute security.

17. Children's Privacy

ProFind is intended for users aged 18 years or older.

We do not knowingly collect personal data from children.

If we become aware that a child has provided personal information, we will take steps to delete it.

18. Third-Party Services

The ProFind platform may contain links to third-party websites, services, payment providers, or verification services.

We are not responsible for the privacy practices of third parties and encourage users to review their respective privacy policies.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes may be communicated through the platform, email, or other appropriate channels.

The latest version will always be available on the ProFind website.

20. Contact Us

If you have questions regarding this Privacy Policy or our handling of personal data, please contact us:

ProFind / VV-srvcs AB

Gyrogatan 3, 1104

Örebro, Sweden

Email: info@profind.se

By using ProFind, you acknowledge that you have read and understood this Privacy Policy.