Privacy Policy

Last updated: 4 September 2026

1. Introduction

Welcome to ProFind.

ProFind is a digital marketplace operated by VV-srvcs AB that connects customers with independent service providers.

ProFind is initially operating in Stockholm, Sweden, with an initial focus on services including cleaning, moving and handyman services. The geographical coverage and available service categories may be expanded over time.

Through the ProFind website and mobile applications, customers may search for services, submit service requests, receive quotes, communicate with service providers, make bookings, process payments and leave reviews.

Service providers may create professional or business profiles, receive service opportunities, submit quotes, communicate with customers, manage bookings and receive payments through the platform.

This Privacy Policy explains how ProFind collects, uses, stores, shares and protects personal data and describes your rights under the General Data Protection Regulation (GDPR) and applicable Swedish data protection legislation.

2. Data Controller

ProFind is operated by:

VV-srvcs AB

Gyrogatan 3, 1104

Örebro, Sweden

Email: info@profind.se

VV-srvcs AB is the data controller for personal data processed through ProFind unless otherwise stated.

Certain third-party providers, such as payment or identity verification providers, may act as independent data controllers for specific processing carried out through their own services.

If you have questions regarding this Privacy Policy or how your personal data is processed, you can contact us using the email address above.

3. Who This Privacy Policy Applies To

This Privacy Policy applies to personal data relating to:

• Customers using ProFind;
• Registered and prospective service providers;
• Owners, representatives and employees of service-provider businesses;
• Visitors to the ProFind website;
• Users of the ProFind mobile applications;
• Individuals who contact ProFind;
• Individuals who contact customer or provider support;
• Business contacts approached by ProFind regarding potential participation as service providers.

ProFind is intended for users aged 18 or over.

4. Personal Data We Collect

The personal data we collect depends on how you interact with ProFind.

4.1 Account and Contact Information

We may collect:

• Full name;
• Email address;
• Telephone number;
• Account login information;
• Preferred language;
• Profile information;
• Communication preferences.

4.2 Customer Information

When a customer searches for or requests a service, we may collect:

• Service address;
• City and district;
• Requested service category and subcategory;
• Description of the requested work;
• Requested date and time;
• Photographs or files uploaded in connection with the service;
• Quote and booking information;
• Customer-provider communications;
• Payment and transaction information;
• Reviews and ratings;
• Customer support requests;
• Complaint, cancellation or dispute information.

Users should avoid submitting unnecessary sensitive personal information in descriptions, photographs, messages or uploaded files.

5. Service Provider Information

When a person or business registers or is onboarded as a service provider, we may process information including:

• Full name;
• Business or trading name;
• Organisation number or other business registration information;
• Business address;
• Telephone number;
• Email address;
• Service categories and subcategories;
• Areas and districts served;
• Professional experience;
• Business description;
• Portfolio images;
• Availability;
• Quotes and pricing information;
• Booking and job history;
• Customer ratings and reviews;
• Payment and payout information;
• Verification status;
• Business registration or verification documentation where required.

Certain information included in a provider profile may be displayed publicly to customers using ProFind.

6. Information About Prospective Service Providers

During the launch and development of the marketplace, ProFind may identify and contact businesses or professionals that appear relevant to the services offered through the platform.

Where permitted by applicable law, ProFind may obtain professional or business contact information from:

• Public company and business registers;
• Publicly available business websites;
• Professional directories;
• Publicly available contact information;
• Commercial B2B business-information or lead databases;
• Business partners;
• Referral sources.

This information may include:

• Business name;
• Organisation number;
• Business category;
• Business address;
• Business telephone number;
• Business email address;
• Professional name and job role of a contact person;
• Company size;
• Geographical area of operation.

ProFind may use this information to identify suitable service providers and contact them regarding the opportunity to join the ProFind marketplace.

Where personal data is processed for provider recruitment or business-to-business outreach based on legitimate interests, individuals have the right to object to such processing.

ProFind will stop processing personal data for direct marketing where the individual exercises their applicable right to object.

7. Automatically Collected Information

When you use the ProFind website or mobile applications, certain technical information may be collected automatically.

This may include:

• IP address;
• Device type;
• Device identifiers where applicable;
• Browser type;
• Operating system;
• Application version;
• Login activity;
• Website page or application screen activity;
• Date and time of access;
• Referral information;
• Technical error and diagnostic information;
• Cookie identifiers;
• Analytics information;
• Approximate location derived from technical information where applicable.

More information about cookies and similar technologies is available in our Cookie Policy.

8. Location and Service Area Information

Location information is necessary for the operation of the ProFind marketplace because customers need to be connected with service providers operating in relevant geographical areas.

ProFind may process:

• Customer service addresses;
• City;
• District;
• Provider service areas;
• Provider operating districts;
• Approximate device location where location access has been permitted by the user.

During the initial launch phase, ProFind primarily operates in Stockholm and may restrict service availability according to supported locations, districts, service categories and available provider coverage.

Location information may therefore be used to determine whether suitable service providers are available for a specific service request.

9. How We Use Personal Data

ProFind may process personal data to:

• Create and administer user accounts;
• Register and onboard service providers;
• Create and maintain provider profiles;
• Receive and manage customer service requests;
• Match customers with suitable service providers;
• Allow service providers to receive service opportunities;
• Enable providers to submit quotes;
• Facilitate bookings;
• Enable communication between customers and providers;
• Process and administer payments and payouts;
• Manage cancellations, refunds and disputes;
• Provide customer and provider support;
• Verify users or businesses where verification is required;
• Prevent fraud, misuse and abuse;
• Protect the security and integrity of the marketplace;
• Maintain service quality;
• Send service-related notifications;
• Manage provider opportunities;
• Perform marketplace administration;
• Analyse marketplace supply and demand;
• Improve ProFind products and services;
• Monitor website and application performance;
• Conduct analytics;
• Manage customer and provider relationships;
• Contact prospective service providers;
• Send marketing communications where legally permitted;
• Maintain appropriate business records;
• Establish, exercise or defend legal claims;
• Comply with applicable tax, accounting, payment and regulatory requirements.

10. Manual Matching and Marketplace Administration

During ProFind's initial launch phase, certain marketplace processes may involve manual review and administration by authorised ProFind personnel.

For example, if a customer submits a service request and there are no suitable registered providers available for the selected category, district or requested date, authorised ProFind personnel may review the request.

This review may include information such as:

• Requested service;
• Category and subcategory;
• Service location or district;
• Requested date;
• Number of potentially matching providers;
• Relevant customer contact information;
• Provider availability.

ProFind personnel may then identify or onboard potentially suitable service providers and make the service opportunity available to them.

The purpose of this processing is to fulfil customer service requests, operate the marketplace and improve provider coverage.

Access to this information is limited to authorised personnel who require it for legitimate operational purposes.

11. Legal Bases for Processing

ProFind processes personal data only where an appropriate legal basis exists.

Depending on the processing activity, the legal basis may include the following.

Performance of a Contract or Steps Before Entering into a Contract

We may rely on contractual necessity where processing is required to:

• Create and administer an account;
• Submit and manage a service request;
• Match customers with service providers;
• Receive or submit quotes;
• Facilitate bookings;
• Facilitate communications;
• Process payments;
• Administer provider participation;
• Provide requested platform functionality.

Legal Obligation

We may process personal data where necessary to comply with applicable legal requirements, including:

• Accounting obligations;
• Tax obligations;
• Payment-related legal obligations;
• Regulatory requirements;
• Requests from courts, authorities or regulators;
• Statutory record-keeping requirements.

Legitimate Interests

We may rely on legitimate interests where necessary to:

• Operate and improve the marketplace;
• Maintain platform security;
• Prevent fraud, misuse and abuse;
• Resolve complaints and disputes;
• Protect ProFind, customers and service providers;
• Analyse marketplace performance;
• Maintain appropriate business records;
• Recruit and onboard relevant service providers;
• Conduct appropriate business-to-business outreach.

Where ProFind relies on legitimate interests, we assess whether the processing is necessary and balance our interests against the rights and interests of the individuals concerned.

Consent

We rely on consent where required, including for certain:

• Marketing communications;
• Optional analytics technologies;
• Advertising or marketing cookies;
• Device permissions;
• Other processing activities where applicable law requires consent.

You may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

12. Payments and Payouts

ProFind uses third-party payment service providers, including Stripe, to facilitate payments and payouts through the marketplace.

Depending on the transaction and requirements of the payment provider, the information processed may include:

• Name;
• Billing information;
• Payment method information;
• Transaction information;
• Payment status;
• Payout information;
• Fraud-prevention information;
• Provider payment-account information.

Full payment-card details are generally processed directly by the payment service provider and are not stored by ProFind on its own systems.

Payment providers may process certain personal data as independent data controllers in accordance with their own privacy notices and legal or regulatory obligations.

13. Identity and Business Verification

Where identity or business verification is enabled or required, ProFind may use specialist verification providers, including iDenfy and/or verification services provided by payment providers.

Depending on the verification required, information may include:

• Government-issued identification documents;
• Full name;
• Date of birth;
• Photographs or selfie verification;
• Business registration information;
• Beneficial ownership information;
• Address verification;
• Payment-account information;
• Verification results;
• Fraud or compliance indicators.

Verification may be used to:

• Verify service-provider identity;
• Verify business information;
• Protect customers and providers;
• Prevent fraud;
• Secure payment processing;
• Satisfy applicable regulatory or compliance requirements.

Verification requirements may vary depending on the type of user, payment arrangement, service and functionality available on the platform.

Verification information is not used by ProFind for unrelated advertising or marketing purposes.

14. RUT and ROT Information

ProFind may display information indicating whether particular services may potentially qualify for Swedish RUT or ROT tax deductions.

Eligibility for RUT or ROT depends on applicable Swedish tax legislation and the individual circumstances of the customer, service provider and service performed.

Where ProFind introduces functionality supporting RUT or ROT administration, additional information may need to be processed.

Depending on the implemented process, this may include:

• Customer identification information;
• Service or property address;
• Service and labour information;
• Invoice or payment information;
• Service-provider information;
• Information necessary for tax-deduction administration.

Any such personal data will only be processed where necessary for the functionality provided and in accordance with applicable Swedish law.

Where information needs to be submitted to or exchanged with the Swedish Tax Agency (Skatteverket), this will only take place where an appropriate legal basis exists and in accordance with the applicable RUT or ROT process.

ProFind does not guarantee that any particular service, provider or customer qualifies for a tax deduction.

15. Communications Between Customers and Providers

Customers and service providers may communicate through ProFind or through communication functionality associated with a service request or booking.

Communication information may be processed to:

• Facilitate the requested service;
• Enable customers and providers to communicate;
• Provide customer support;
• Investigate complaints or disputes;
• Prevent fraud or misuse;
• Maintain marketplace safety and quality.

Users should not include unnecessary sensitive personal information in communications.

16. Customer and Provider Relationship Management

ProFind may use customer relationship management, email, communication and support systems to manage:

• Service-provider onboarding;
• Provider outreach;
• Customer enquiries;
• Provider enquiries;
• Support requests;
• Business communications;
• Follow-up activities;
• Marketplace relationships.

Relevant contact and communication information may therefore be processed by contracted technology providers acting on behalf of ProFind.

Where third parties process personal data on behalf of ProFind, we require appropriate contractual and data-protection safeguards in accordance with applicable law.

17. Reviews and Ratings

Customers may be able to provide ratings and reviews after completing a service.

Reviews may be displayed publicly on service-provider profiles or elsewhere on ProFind.

Published information may include:

• Rating;
• Review text;
• Limited reviewer identification;
• Service category;
• Date or approximate date of the service.

ProFind reserves the right to moderate, restrict or remove content that violates applicable law, platform policies or the rights of other individuals.

18. Marketing Communications

Where legally permitted, ProFind may send communications relating to:

• Platform updates;
• New services;
• Provider opportunities;
• Promotions;
• Marketplace news;
• Relevant service information.

Where required, marketing communications will only be sent after obtaining the appropriate consent.

Recipients may unsubscribe from marketing communications at any time using the unsubscribe functionality provided or by contacting ProFind.

Unsubscribing from marketing communications does not prevent ProFind from sending necessary transactional, security, booking, account or service-related communications.

19. Cookies and Analytics

ProFind may use cookies and similar technologies to:

• Operate the website;
• Maintain user sessions;
• Remember preferences;
• Protect the platform;
• Understand how the website is used;
• Analyse website and application performance;
• Improve the user experience;
• Measure marketing activities.

Strictly necessary technologies may be used where required for the website or service to function.

Non-essential cookies and similar technologies, including analytics or marketing technologies, will only be used where permitted by applicable law and, where required, after obtaining user consent.

Users may manage applicable cookie preferences through the cookie settings available on the website.

More information is available in our Cookie Policy.

20. Sharing Personal Data

ProFind may share personal data where necessary with the following categories of recipients.

Customers and Service Providers

Information necessary to request, quote, book and perform services may be shared between relevant customers and service providers.

Customer information is not indiscriminately disclosed to all service providers.

Payment Providers

Personal data may be shared with payment providers, including Stripe, where necessary to process marketplace payments or payouts.

Identity and Business Verification Providers

Information may be shared with verification providers, including iDenfy, where relevant verification functionality is enabled or required.

Technology and Infrastructure Providers

This may include providers of:

• Hosting;
• Cloud infrastructure;
• Email services;
• CRM systems;
• Customer-support systems;
• Communication tools;
• Analytics;
• Security services;
• Fraud-prevention services.

Professional Advisers

Personal data may be shared where necessary with accountants, auditors, lawyers, consultants or other professional advisers.

Public Authorities

Personal data may be disclosed to Skatteverket, law-enforcement authorities, courts, regulators or other competent authorities where required or permitted by law.

Business Transactions

If VV-srvcs AB or ProFind is involved in a merger, acquisition, restructuring, financing, sale or transfer of all or part of its business, relevant personal data may be disclosed as part of that transaction subject to appropriate safeguards.

ProFind does not sell customer personal data as a commodity.

21. International Data Transfers

ProFind aims to use service providers that provide appropriate data-protection safeguards.

Some technology, analytics, identity-verification or payment providers may process personal data outside Sweden or outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA to a country that is not covered by an applicable adequacy decision, ProFind will use an appropriate transfer mechanism where required under GDPR.

This may include European Commission-approved Standard Contractual Clauses together with any additional safeguards considered necessary.

Certain third-party providers may independently determine how and where they process personal data under their own legal responsibilities.

22. Data Retention

ProFind retains personal data only for as long as reasonably necessary for the purposes for which it was collected or for as long as required by applicable law.

Retention periods depend on the type of information and the purpose of processing.

In general:

• Account information may be retained while an account remains active and for an appropriate period afterwards where necessary for legal, security, fraud-prevention or dispute-resolution purposes;
• Service requests, bookings, transactions and payment-related records may be retained where necessary for contractual, accounting, tax, legal or dispute-resolution purposes;
• Accounting and legally required business records are retained for the period required under applicable Swedish legislation;
• Customer-support, complaint and dispute information may be retained for as long as reasonably necessary to resolve the matter and protect applicable legal rights;
• Verification information is retained only for as long as required for the applicable verification, payment, security or legal purpose;
• Marketing information may be retained until the individual unsubscribes, objects to the processing, withdraws consent where consent is relied upon, or the information is otherwise no longer required;
• Prospective service-provider information is periodically reviewed and deleted, anonymised or updated where it is no longer reasonably necessary for provider recruitment or business outreach;
• Cookie and analytics information is retained according to the applicable cookie or technology-specific retention period.

Where personal data is no longer required, it will be deleted, anonymised or otherwise securely disposed of unless continued retention is required by law.

23. Data Security

ProFind takes appropriate technical and organisational measures to protect personal data against:

• Unauthorised access;
• Loss;
• Destruction;
• Alteration;
• Unauthorised disclosure;
• Misuse.

Measures may include:

• Access controls;
• Authentication controls;
• Secure communication protocols;
• Encryption where appropriate;
• Restricted administrative access;
• Security monitoring;
• Secure infrastructure;
• Organisational procedures;
• Supplier and processor controls.

No digital platform can guarantee absolute security. However, ProFind continuously aims to maintain security measures appropriate to the nature of the personal data processed and the risks involved.

24. Your Rights Under GDPR

Subject to applicable law and certain exceptions, you may have the following rights regarding your personal data.

Right of Access

You may request information about whether ProFind processes your personal data and request a copy of that information.

Right to Rectification

You may request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data in circumstances where the applicable legal requirements are met.

The right to deletion is not absolute. ProFind may retain information where required by law or where necessary for legal claims, fraud prevention, accounting or other legitimate purposes permitted by GDPR.

Right to Restriction of Processing

You may request that processing of your personal data is restricted in certain circumstances.

Right to Data Portability

Where applicable, you may request personal data you have provided to ProFind in a structured, commonly used and machine-readable format.

Right to Object

You may object to processing based on legitimate interests in certain circumstances.

You have the right to object at any time to processing of your personal data for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Rights Relating to Automated Decision-Making

Where applicable, you have rights in relation to decisions based solely on automated processing that produce legal or similarly significant effects.

At the current launch stage, ProFind may use automated technical functions to support marketplace operations, but important marketplace situations may also be manually reviewed by authorised personnel.

25. Exercising Your Rights

To exercise your data-protection rights, contact:

info@profind.se

Please clearly state the nature of your request.

ProFind may need to verify your identity before fulfilling a request in order to protect personal data from unauthorised disclosure.

We aim to respond to valid requests within the time period required by GDPR.

In certain circumstances, this period may be extended where permitted by law.

26. Account Deletion

Users may request deletion of their ProFind account.

Deleting an account does not necessarily result in immediate deletion of all information associated with the account.

Certain information may continue to be retained where necessary to:

• Comply with legal obligations;
• Maintain accounting or transaction records;
• Prevent fraud or abuse;
• Resolve disputes;
• Protect legal rights;
• Establish, exercise or defend legal claims.

Where information no longer needs to be retained, it will be deleted or anonymised.

27. Complaints

If you believe that ProFind has processed your personal data in violation of applicable data-protection law, we encourage you to contact us first so that we can investigate the matter.

You also have the right to submit a complaint to the Swedish Authority for Privacy Protection:

Integritetsskyddsmyndigheten (IMY)

Information regarding complaints and data-protection rights is available through IMY's official website.

28. Third-Party Services and Links

ProFind may contain links to websites or services operated by third parties.

ProFind is not responsible for the privacy practices of independent third-party websites or services.

Users are encouraged to review the privacy policies of third-party services before providing personal information to them.

29. Changes to This Privacy Policy

ProFind may update this Privacy Policy when:

• Our services change;
• New functionality is introduced;
• New service providers or technologies are implemented;
• Our processing activities change;
• Legal or regulatory requirements change.

Where changes are material, we may provide additional notice through the ProFind website, mobile applications, email or other appropriate communication channels.

The latest version of the Privacy Policy will always be published on the ProFind website.

30. Contact Us

For questions regarding this Privacy Policy, your personal data or your GDPR rights, please contact:

ProFind / VV-srvcs AB

Gyrogatan 3, 1104

Örebro, Sweden

Email: info@profind.se