How does ProFind work?

ProFind helps customers connect with local service providers for services such as cleaning, moving and handyman work.

You create a service request by selecting the service you need, your location and the relevant job details. Suitable providers can then receive the opportunity and respond through the ProFind platform.

What happens if no provider is currently available?

You can still submit your request if your location is within ProFind’s supported service area.

If no suitable provider is currently available, your request will be saved and our team will review it. During the launch phase, we may also actively search for a suitable provider for your request.

We will contact you if a suitable provider becomes available.

Can I choose my provider?

Where several providers are available, you can review the available options and continue through the normal ProFind quote and booking process.

Where is ProFind currently available?

ProFind is currently launching in Stockholm and selected supported areas. Availability may differ depending on the service category and provider coverage.

How can I join ProFind?

Service providers can register with ProFind and create a provider profile.

During onboarding, you will be asked to provide information about your company, services and the areas where you operate.

Which services can I offer?

At the current launch stage, ProFind is focusing primarily on:

• Cleaning
• Moving
• Handyman services

Available categories and subcategories may expand over time.

What is a Service Area?

Your Service Area shows where you are willing to provide your services.

Your registered business address and your Service Areas are treated separately. For example, your company may be registered in Bromma while you provide services across several Stockholm districts.

How do I receive customer opportunities?

When a customer request matches your service category, service area and provider status, you may receive the opportunity through ProFind.

You can then continue through the normal quote and acceptance process.

Can ProFind send me a customer request manually?

Yes. During the initial launch phase, the ProFind team may manually identify and invite suitable providers for customer requests, especially where provider availability is limited.

The normal provider quote and acceptance process still applies.

Why does my request say “Looking for Provider” or “Unmatched”?

This means that a suitable provider has not yet been found for your service, area or requested time.

Your request remains visible to the ProFind team, and during the launch phase we may actively work to find and onboard a suitable provider.

Does an unmatched request mean my booking is confirmed?

No. An unmatched request means that your request has been received, but a provider has not yet been confirmed.

A booking only progresses once a suitable provider becomes available and the normal quote/acceptance process continues.

Please contact us if you experience problems with:

• signing in to your account;
• creating or managing a service request;
• receiving notifications;
• provider profile settings;
• service areas;
• quotes or bookings;
• technical problems with the ProFind website or app.

• For technical support: support@profind.se
• For general questions: info@profind.se

Payments and booking-related payment information are handled through the ProFind platform.

If you have a problem relating to a payment, booking or transaction, please contact our support team and include the relevant request or booking information where possible.

ProFind plans to support relevant RUT and ROT functionality.

We are currently finalising the process and integration requirements, so more detailed information will be added once the process has been confirmed.

If you experience a problem with a service provider, booking or completed job, please contact ProFind support with as much relevant information as possible.

Our team will review the case and assist with the next steps.

• General enquiries: info@profind.se
• Technical support: support@profind.se

When contacting us about an existing request or booking, please include the relevant request or booking details so we can assist you more quickly.