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Last Updated: 17.06.2026
Welcome to ProFind.
These Terms & Conditions ("Terms") govern your access to and use of the ProFind website, mobile applications, and related services (collectively, the "Platform").
ProFind is an online marketplace that connects customers seeking local services with independent service providers offering those services.
By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use ProFind.
ProFind is operated by:
VV-srvcs AB
Gyrogatan 3, 1104
Örebro, Sweden
Email: info@profind.se
ProFind operates as a technology platform and marketplace.
ProFind does not provide cleaning, moving, handyman, or other services directly.
Services are provided by independent service providers who use the Platform.
ProFind is not a party to service agreements entered into between customers and providers unless explicitly stated otherwise.
To use ProFind you must:
ProFind may suspend or terminate accounts that provide false information or violate these Terms.
Customers may:
Customers are responsible for ensuring that information provided in requests and bookings is accurate and complete.
Providers may:
Providers are responsible for ensuring that:
Providers act as independent businesses and are not employees, agents, representatives, or partners of ProFind.
To maintain marketplace safety and comply with applicable requirements, ProFind may require providers to complete:
Verification may be conducted through trusted third-party partners including iDenfy and Stripe.
Failure to complete required verification may result in account restrictions, suspension, or removal from the Platform.
Customers may submit service requests through ProFind.
Providers may choose whether to respond with quotes or accept fixed-price requests.
ProFind does not guarantee:
All service arrangements remain subject to agreement between the customer and provider.
When a booking is confirmed, a service agreement is formed directly between the customer and the provider.
The provider is solely responsible for:
ProFind is not responsible for the performance, quality, safety, legality, or outcome of services provided by third parties.
Payments may be processed through third-party providers such as Stripe.
By using ProFind, users agree that:
ProFind reserves the right to withhold, delay, or cancel transactions where fraud, misuse, or regulatory concerns are suspected.
Certain provider features may be subject to subscription plans, commission fees, or promotional offers.
Subscription pricing, commissions, features, and limitations are displayed on the Platform and may be updated from time to time.
ProFind reserves the right to:
Reasonable notice will be provided where required.
ProFind may offer promotional benefits, including free subscription periods for early providers.
Such promotions:
Specific promotional terms may apply.
Customers and providers may cancel bookings according to the cancellation terms applicable to the booking.
Cancellation policies may vary depending on:
Cancellation fees may apply in certain circumstances.
Users should review booking details carefully before confirming services.
Refund requests may be considered where:
Refund decisions may require investigation and supporting documentation.
ProFind reserves the right to review disputes before processing refunds.
Customers may leave reviews and ratings following completed services.
Reviews must:
ProFind reserves the right to remove reviews that violate these Terms or applicable laws.
Providers may not manipulate, purchase, fabricate, or otherwise influence reviews.
Users agree not to:
ProFind may suspend or terminate accounts that violate these requirements.
All content on ProFind, including logos, branding, designs, software, text, graphics, and trademarks, remains the property of ProFind or its licensors.
Users may not copy, reproduce, modify, distribute, or exploit ProFind content without prior written permission.
To improve safety and trust, ProFind may:
These measures help protect customers, providers, and the integrity of the Platform.
To the maximum extent permitted by law:
ProFind shall not be liable for:
ProFind acts solely as a marketplace facilitating connections between customers and providers.
Any claims relating to services should generally be addressed directly between the customer and the provider.
Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.
Users agree to indemnify and hold ProFind harmless from claims, damages, losses, costs, or expenses arising from:
ProFind may suspend, restrict, or terminate accounts at its discretion where:
Users may stop using the Platform at any time.
The collection and processing of personal data is governed by our Privacy Policy.
By using ProFind, users acknowledge that personal data may be processed in accordance with the Privacy Policy.
ProFind may update these Terms from time to time.
Updated versions will be published on the Platform.
Continued use of ProFind following publication of updated Terms constitutes acceptance of the revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws of Sweden.
Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of the Swedish courts unless otherwise required by applicable consumer protection laws.
If you have questions regarding these Terms & Conditions, please contact:
ProFind / VV-srvcs AB
Gyrogatan 3, 1104
Örebro, Sweden
Email: info@profind.se
By creating an account or using ProFind, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.