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Last Updated: Jun 17, 2026
This Cancellation & Refund Policy explains how cancellations, refunds, disputes, and payment reversals are handled on the ProFind platform.
ProFind is a marketplace that connects customers with independent service providers. Services are provided directly by service providers, while ProFind facilitates bookings, communication, and payment processing.
By using ProFind, customers and providers agree to this Cancellation & Refund Policy.
Customers may cancel a booking before the scheduled service date.
The availability of a refund may depend on:
Cancellation requests should be made through the ProFind platform whenever possible.
Customers may generally cancel without penalty and receive a refund of eligible payments, subject to any provider-specific terms.
Providers may be entitled to retain part or all of the booking amount to compensate for lost time, scheduling commitments, preparation work, or other reasonable costs.
Refunds for same-day cancellations may be limited or unavailable depending on the circumstances and provider policies.
If a provider cancels a confirmed booking, the customer may be entitled to:
Repeated provider cancellations may result in warnings, restrictions, or account suspension.
If a customer fails to attend, provide access, or otherwise participate in the scheduled service without prior notice, the provider may be entitled to retain part or all of the booking amount.
If a provider fails to attend a confirmed booking without a valid reason, the customer may be entitled to a full refund and may report the incident to ProFind.
Refunds may be available in circumstances including:
Refunds are not automatically granted and may require review.
If a customer believes a service was not delivered as agreed, they should contact the provider directly first to seek a resolution.
If a resolution cannot be reached, the customer may contact ProFind and submit supporting information such as:
ProFind may review the dispute and facilitate communication between the parties.
Because ProFind is not the service provider, we cannot guarantee specific outcomes in service quality disputes.
In certain situations, partial refunds may be appropriate, including:
Any partial refund decisions will be based on the circumstances of the case.
Payments made through ProFind may be processed by trusted payment providers such as Stripe.
Refunds approved through ProFind will generally be returned using the original payment method.
Processing times may vary depending on:
Most refunds are typically processed within 5–10 business days after approval, although actual timelines may vary.
Refunds may not be available in situations including:
Each case may be reviewed individually.
ProFind reserves the right to reject refund requests that are determined to be:
Submitting fraudulent refund claims may result in account suspension or termination.
Customers should contact ProFind before initiating a chargeback with their payment provider.
Where a chargeback is initiated, ProFind and the payment processor may investigate the transaction and request supporting documentation from both parties.
Fraudulent or abusive chargebacks may result in restrictions on future use of the Platform.
ProFind acts as a marketplace connecting customers with independent service providers.
Unless otherwise required by law, ProFind is not responsible for:
However, ProFind may review disputes, facilitate communication, and take action where appropriate to maintain marketplace trust and safety.
We may update this Cancellation & Refund Policy from time to time.
Any updates will be published on the ProFind website and mobile applications.
Continued use of the Platform after updates have been published constitutes acceptance of the revised policy.
For questions regarding cancellations, refunds, or disputes, please contact:
ProFind / VV-srvcs AB
Gyrogatan 3, 1104
Örebro, Sweden
Email: info@profind.se